Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, postcode and contact details. It may also include financial information, including your credit card information.
What personal information do we collect?
otherwise communicate with us through correspondence, chats, email, or when you share information with us from other means
In addition, when you apply to assist us with our activities on a voluntary basis we may collect certain information from you (including your name, contact details, working history and relevant records checks) to us to assist in our decision on whether or not to accept your application to assist with volunteer work.
We may collect the following: types of personal information either directly from you, or from third parties;
Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
Do we use your personal information for direct marketing?
We may send you direct marketing communications and information about us and our work. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (e.g. an unsubscribe link).
To whom do we disclose your personal information?
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we adhere to the Payment Card Industry Data Security Standard (PCI DSS). However, we cannot guarantee the security of your personal information.
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the information below or the contact us form. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information, we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Making a complaint
If you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Bright Sparqe Limited
Ground Floor, 470 St Kilda Road Melbourne Victoria Australia, 3004
+61 3 9607 1300
Effective: 31 March 2022